PRIVACY & COOKIES
Your information,
handled with care.
This notice explains what happens to personal information when you visit this website, contact Sunstone or become a client.
Who is responsible for your information?
Sunstone Referrals is the trading name of Freddie Murray, a sole trader and the person responsible for the personal information described in this notice. Business address: 29 Long Lynderswood, Basildon, SS15 5AY. For a privacy question or to exercise your rights, contact Sunstone at solutions@sunstonereferrals.co.uk.
What information we collect
When you make an enquiry, we may receive your name, business or organisation name, email address, telephone number, website address, preferred timing and the details you choose to share. If you become a client, we also keep the contact, project, service and payment records needed to work with you.
Website hosting may create technical records such as your IP address, browser information, requested pages, dates and times, and security logs. Please do not send passwords, card details or other sensitive information through the enquiry form.
How and why we use it
- To answer an enquiry, discuss your requirements and prepare a quote or proposal. This is normally necessary to take steps at your request before entering a contract.
- To provide agreed services, communicate about a project and manage payments. This is normally necessary to perform our contract with you.
- To correspond with people acting for business clients, administer the business, prevent spam and protect the website. We rely on legitimate interests where those interests are not overridden by your rights.
- To maintain financial records and meet other legal obligations.
Submitting an enquiry does not add you to a marketing mailing list. Sunstone does not sell your personal information.
Who receives your information
Sunstone uses carefully selected suppliers to provide website hosting, email, security, backups and technical services. Those suppliers may process information where it is needed to provide their services. Information may also be shared with professional advisers, contractors working under appropriate instructions, or public authorities where it is necessary and lawful.
Some suppliers may process information outside the United Kingdom. Where this happens, Sunstone relies on arrangements and safeguards recognised under applicable data-protection law.
How long we keep it
Unsuccessful enquiries are normally reviewed and deleted or anonymised 12 months after the last meaningful contact, unless there is a clear reason to keep them for longer. Client and project records are kept while needed to provide services and deal with relevant queries, obligations or disputes. Financial records are kept for the applicable statutory period. Spam is deleted when identified. Hosting backups and security logs follow the retention settings of the relevant service.
Your rights
Depending on the circumstances, you may have rights to access, correct, delete or restrict the use of your personal information, receive a portable copy, or object to certain uses. Contact Sunstone using the details above to make a request. Some information may still need to be kept to meet a legal obligation or establish, exercise or defend a legal claim.
You can complain to the Information Commissioner’s Office if you are unhappy with how your information has been handled.
Cookies and similar technology
A cookie is a small text file that a website can save on your device. Cookies can support essential functions, remember a choice or help measure how a website is used.
The Sunstone website does not currently use optional analytics, advertising pixels, external social feeds or marketing cookies. Website administration, security systems or future website tools may use strictly necessary cookies or create technical logs. Strictly necessary cookies support functions such as security and do not require consent, but information about them will still be provided. Optional cookies will not be added or activated without updating this notice and introducing an appropriate choice where required.
Work carried out for clients
If Sunstone handles personal information on a client’s behalf while hosting or maintaining that client’s website, the responsibilities and instructions will be covered in the relevant agreement and data-processing terms. Visitors to a client website should read that business’s own privacy notice.
Changes to this notice
This notice will be reviewed when Sunstone’s services, suppliers or use of personal information changes. The date at the top will show when it was last updated.